what is zooptix : ask the zooperheroes
You have the questions and we have the answers. Below are som eof the most frequesntly asked questions and our answers. If you have other questions, don't hesitate to ask - submit your question to info@zooptix.com!
Q: Most of my guests/clients/patrons are senior citizens. Senior citizens don’t seem to be interested in buying tickets online. Is there a way that your system can help my business?
A: Don't let them fool you! Senior citizens definitely buy tickets online! Don't believe us? "To take seniors as an example, by 2011 there will be 25.4 million Internet users in the US ages 62 and older. That represents a 7.6% average annual growth rate—more than twice the 3.1% growth rate eMarketer forecasts for the entire US Internet population." (from eMarketer.com; also see mysecurecyberspace.com)
Our system also fully integrates with your box office and phone ticket orders so it will act as a single database that will help you market new ideas & promotions to your existing customer base.
Q: We normally order our seating pre-printed on tickets and then fulfill the orders as the tickets are sold. Should we be ordering these again this year?
A: Heavens no - unless you want to! With ShoWare™ you decide what the ticket copy is, when you fulfill the orders and you name the sections/ seating that is printed on the tickets. We suggest using our ticketing solution with Boca Printers* as they are the standard in the industry and our software was designed to work with them. ShoWare™ will also print the mailing slip and receipt on a ticket as you batch print the orders - making your fulfillment as easy as possible!
*Contact your zooptix project manager if you are in need of a Boca Printer.
Q: From my ATM transaction to movie tickets to ordering a sandwich at the gas station, touchscreens are everywhere. Can we use touchscreen in our box office?
A: Touch screens are a custom implementation for any customer interested in using them, but they can be done. The only system requirement is that you are not using any reserved seat map situations (this includes packages). Reserved seat maps don't look nice and often confuse the user instead of making it easier for them to purchase/sell tickets, but if you are only selling GA tickets, we would love to work with you to make touchscreens work for you!
Q: We are working on a plan to train some new staff and don't want to add unneeded data and performances to our ticketing site. Do you have a training site that we can use?
A: As we have worked with you to customize your site, it is best that your staff be trained on a site most similar to your live site - we provide you with a custom development site perfect for training. This is the site you originally used to test your site and work with your project manager to get things just right for your business. The development site is always available for you to use for training purposes. If you have forgotten your user name and password, please let your zooperhero know and they can reset it for you in a jiff!
Q: We recently had our website redesigned and don't know how to make our ticketing site match?
A: There is a short answer - contact your personal zooperhero! The ticketing system is based on a template which is what makes it so easy to create events and work with the site. That being said, our team in California have the master to your template and your zooperhero (project manager) can work with them to customize your site to match your new website.
Q: What system requirements are there for using ShoWare™?
A: Our ticketing solution has two sides - operators/administrators & the public website. There are no technical requirements for the public to purchase tickets through your website. For complete functionality of the ShoWare™ administrative capabilities (a.k.a. the back end for administrator & box offices), the only requirements are Windows 98 and Internet Explorer 7.0 or newer for both.
Q: What do you do to secure the credit card transactions through one of your ticketing sites? How do the customers know the site is secure so they feel good about completing their purchase online?
A: We use industry-standard methods to protect your information from unauthorized access. Among other techniques, we store such information on a computer behind our "firewall" in a secure location, and we restrict the number of employees internally who can access such data. To ensure the safety of your personal information, including your credit card number, we use Secure Socket Layer (SSL) Technology. SSL protects information as it crosses the Internet through high-level encryption. Any data stored is kept in a secure off-site location and stored in a password-protected server.
Q: When I buy a plane ticket or go to see a concert, there are normally barcodes on my tickets. Does your system provide this type of security feature?
A: With ShoWare™ you have options! We now have three different scanning systems to offer our clients - from simple access to arena capabilities. We have a solution to fit your venue and your budget.
Q: I provide a service for attractions in my area to have one source to sell tickets. Does your system work only for concert venues? What happens if you have a variety of different venues and locations to sell tickets for?
A: We provide ticketing solutions to venues small and large - and a diverse clientele. From horse tracks to hot-rod tracks, bus trips to water tours, from night clubs to hockey arenas - if you sell tickets, we can work with you! With ShoWare™ you are not limited to reserved seats or general admission nor are you limited in your seating arrangements. It is our pleasure to work with you on making the system work, whatever your business.
Q: Why should I trust this new ticketing system and ZoopTix?
A: The ShoWare™ ticketing solution isn't new - the software has been around since 1994 and had been improved over the years through upgrades. It has been tried and tested for all types of arenas and stadiums around the world and we are proud to stand by our product.
We also have 12 years of box office experience and over 20 years of event production/tour management experience with ZoopTix alone - it is our pleasure to work with you to show you how the system can work to make life for your marketers, accountants, box office and patrons as easy as possible!
Q: How and when can I get technical support for the ShoWare™ ticketing solution? My business thrives on weekends and holidays, and sometimes I am not around to answer the concerns of the box office staff.
A: Our technical support is available to all of our clients 24 / 7 / 366 at no additional cost to you. When you sign with us we provide you with in depth training for whomever your point person will be, but we understand that no one retains everything they hear and see. That is why we provide you with a complete User's/Training Manual AND our 800-number - get a hold of us when you need us!
Q: I have been researching ticketing alternatives for my company and have been trying to figure out why I should use your system instead of a shopping cart through Authorize.net, PayPal or another site - why should I choose to use your services?
A: There are so many advantages to using an actual ticketing system but I will leave it to the most basic: manage your inventory in real time & get actual tickets to your patrons, including print@home.
Q: ZoopTix says they get my money to me sooner - how does this work? Why don't I have to wait days or even weeks like with other ticketing solutions?
A: We provide a solution to those people looking to take control of their ticketing - this includes their money. With the ShoWare™ ticketing solution, you maintain the site and control the money. Controlling the money means that you set the fees and that the money goes directly into YOUR bank account using your merchant processor. Most of our clients see the money enter their bank account within 24-48 hours of the person purchasing the tickets. Remember that this happens according to the sale date - not the event date - so you will have your money before the event occurs.
Q: While looking at the ticketing sites of some of your clients (i.e. Rams Head Live, Pier Six Pavilion), I noticed that each site had a different look. Even the look of the event listings varied! How is this done?
A: When you join forces with the ZoopTix team, a ticketing site is designed for you based on your specifications. In most instances the sites are designed to match the look of your current website, but the look and feel of the site is entirely up to you. In addition, when you put events up on your site for sale, you have complete control over any text, fonts, styles, pictures, etc. that appear with your event. Need something to stand out? Use HTML to make it big and bold. Want to feature an event? How about 10 of them? No problem. With HTML capabilities and immediate access to your events, the possibilities are endless!
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